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LegalServer and Northwest Justice Project launch CLEAR*Online

We’re pleased to announce the launch of the Northwest Justice Project online application process and triage tool, CLEAR*Online. The portal was developed by LegalServer, and supported by a Technology Initiative Grant from the Legal Services Corporation.

Clear Portal screenshot.

People will use the online portal to:

  • Submit an application 24/7 for legal assistance. Users may submit an application for help with most problems relating to public benefits or loss of housing. CLEAR will follow up by calling the applicant unless he/she indicates a preference to call CLEAR. These applicants will be offered 3 time windows between 8:15AM and 4:00 PM in which to receive a callback.
  • Conduct a preliminary screening for other types of legal problems. If it looks like the applicant will qualify for assistance (financially and problem type), he/she may electronically transfer the data to NJP so that when he/she calls CLEAR, the intake interview will take less time.
  • Find other resources related to the problem: Whether or not the applicant qualifies for assistance from CLEAR, at the end of the application we will provide publications, other organizations and web resources that may help resolve the problem.