Less Time Fighting with Software, More Time Fighting for Equal Justice

Connecticut-based Greater Hartford Legal Aid (GHLA) provides high-impact anti-poverty advocacy which increases safety from violence, preserves housing and prevents homelessness, stabilizes income supports, improves health, and increases educational opportunity.

For years, GHLA struggled with its case management system that caused a lot of challenges for staff. The software wasnʼt configurable to the agencyʼs data collection needs, it was difficult to find information, and it was clunky to rely on a third-party reporting tool.

After an easy transition to LegalServer, the agency finally has a case management system that works for them, according to Jill Davies, GHLA Deputy Director.

LegalServer customization offers so many options, giving us the opportunity to create a system that better serves the needs of our clients and staff.

“With a perfected methodology for moving to a new platform, the LegalServer onboarding process makes a huge difference in what could otherwise be a difficult transition,ˮ Davies says. “LegalServer staff are from the legal aid community, understand our practice, and the multiple functions we need from a case management system.ˮ

Our staff find LegalServer easy to learn and use.

“Throughout the process, LegalServer staff helped us think through the options, learn how to use the program and configure it, and walked us through the steps to prepare for the transition,ˮ Davies continues. “ When we had a question or issue, LegalServer staff always responded quickly. ‘Go-liveʼ was uneventful.ˮ

If your office is struggling with a case management system, LegalServer can help. Contact us to schedule a demo with us.