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Online Intake Is a Game Changer for Legal Aid Agencies

The civil legal aid process requires a lot of data entry. Even inputting basic information from prospective Clients takes a lot of time and effort that could be better spent elsewhere.

That’s where LegalServer’s Online Intake module comes in. This feature lets legal aid agencies offer an online application to the public with a separate cloud-based app, where Clients can apply for legal aid services whenever is convenient for them - 24 hours a day, seven days a week. Agencies can then review these Intakes and schedule Services, or even transfer Clients to different organizations based on specific criteria, if desired.

online intake financial information. online intake opposing parties information.

Here are some legal aid agencies that plan on putting LegalServer’s Online Intake to use in real-world scenarios.

Texas Legal Services Center

Texas Legal Services Center (TLSC) uses their full team of attorneys, paralegals and support staff to team up with pro bono volunteers and organization partners to deliver a variety of civil legal services to its community. TLSC’s Clients include survivors of sexual assault, veterans, families in need, and medicare beneficiaries. Along with legal services, the center offers integrated assistance for safety planning, consumer advocacy, foreclosure prevention, and medical-legal partnership work.

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TLSC’s Online Intake site allows applicants to reach out for help when it’s convenient for them. Additionally, the electronic case transfer options in LegalServer allows TLSC to review those Intakes, and transfer cases directly to any other LegalServer agency for further assistance.

Asian Americans Advancing Justice - LA

Asian Americans Advancing Justice - LA (AAAJ) is on a mission to advance civil and human rights for all Asian Americans, and to empower communities through education, litigation, and public policy advocacy. Their advocates work hard to ensure that the fast-growing Asian-American community can benefit equally from, and contribute to, the American dream by ensuring access to voting rights, and assisting newly-arrived immigrants to the United States.

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AAAJ works with the Community Partners Network, a national network of organizations serving Asian American and Pacific Islander communities. AAAJ’s use of the Online Intake process and electronic case transfer module allows for quick and effective communication among these groups. Additionally, the SMS features in LegalServer enable AAAJ to keep the lines of communication open with Clients as their Cases update.

In-language, online intake would allow us to expand our access gateway for monolingual and limited English proficient Asian Americans in need of legal services; helping to reduce barriers to resources created by limited financial flexibility, limited English proficiency, and/or geographic limitations.

Headshot of Anthony Roh.
Anthony Roh, Senior Attorney, Services Strategy Director
Asian Americans Advancing Justice - LA

Central California Legal Services

Central California Legal Services (CCLS) provides free civil legal assistance in a variety of areas including health, housing employment, utilities, and family law, to individuals, families, and organizations in more than six counties in California.

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CCLS took the opportunity with their recent Go-Live to improve the way their staff records time with LegalServer’s dynamic timekeeping modules. They are also working towards bringing their Online Intake process live, to reach more Clients in their service area and eliminate duplicative effort.

To learn more about LegalServer, and how it can transform your agency’s Intake process, contact us today.